Skip to content
  • There are no suggestions because the search field is empty.

2talk Call Recording

Capture your conversations for training, compliance, and customer insight

Enable Call Recording in the 2talk Cloud PBX to capture and store phone conversations, helping your business improve service quality, meet compliance requirements, and gain valuable insights. Recorded calls can be used for staff training, dispute resolution, and contract reviews—ensuring nothing important is missed. Whether you're in sales, support, or account management, having access to past conversations helps teams respond faster and smarter.

Choose to send a copy of your recordings to a nominated email or access anytime via the 2talk web portal.

Please Note: By enabling call recording, you confirm that you have obtained all necessary consents and will comply with applicable privacy laws. Recordings are stored securely in New Zealand and retained in line with our data policy.

Quick Guide

  1. Log into https://now.2talk.co.nz > select the number you want to use Call Recording with.
  2. Select Cloud PBX > Advance > Call Recording
  3. Enable Call Recording by unticking the Disable Call Records box. For privacy reasons we disable Call Recording by default.
  4. Enable other recording options as required
  5. Click Save.

 Recording Settings

  1. Record all of my calls or Only record call for selected numbers. If  you have chosen record for selected numbers you will need to list the numbers you wish to record.
  2. Do NOT allow manual recording options during a call. By default you can press #3 to pause, #4 to unpause and *1 to stop/start a new recording during a call.  Enabling this setting removes these options
  3. Recording Direction – Choose to  Record in both directions; Record only Outbound Calls  or Record only Inbound Calls
  4. Email Recordings. Recordings are available via the 2talk web portal by default. If you also wish to have a copy sent to a nominated email tick this option. If the email you want the recordings sent to in not your account email enter that email in the box below

    Other controls for call recording:

    *1 Start/Stop a manual recording of a call (if not disabled)

    *3 Pause a recording (allowing for parts of a call not to be recorded)

    *4 Unpause a recording (resumes recording after an initial pause)

     

    test