2talk Faxmail

2talk Faxmail works by delivering copies of faxes sent to your number as an email attachment to your email. You can also send faxes out to normal fax machines by sending an email with a recognised attachment.

You will need to configure some settings in the 2talk web portal before you can send and receive faxmail.  Remember to click save before exiting the page.

Receiving a fax using 2talk's faxmail service

1. Log into the 2talk web portal and select the fax line in the Cloud PBX module. 
2. Next select the Fax settings option from the left side menu followed by Faxmail Delivery Options
3. In this screen you can choose which email addresses will receive inbound fax attachments and the format you prefer the faxes to be delivered as. By default faxes will be sent to your primary email address that you used to sign up with 2talk and attachments will be in PDF format.
4. In the Faxmail Delivery Options you can also blacklist anonymous fax callers or individual numbers or temporarily make your fax number unavailable.
5. NOTE: Unless you are going to connect a physical fax machine up to 2talk you do not need to worry about the diversion timers etc. as all of your inbound fax will immediately be delivered to faxmail. 

Sending a fax using 2talk's faxmail service

1. Log into the 2talk web portal and select the fax line in the Cloud PBX module. 
2. Next select the Fax settings option from the left side menu followed by Faxmail Sending Options
3. Before you can send a fax you must specify a sending email address.  If no address is entered your fax will fail. You have the option to enter multiple email addresses if required. When entering please ensure one address is entered per line and that all email addresses are valid addresses.
4. You can also specify how many times 2talk should retry sending a fax and the number of minutes to wait between retries.
5. If you wish you can also request that all fax messages should include a fax verification passphrase in the Subject line for added security. This can be any phrase and the system will check that this phrase exists anywhere in the Subject header when accepting a faxmail for sending.
6. Once you have specified email address(es) to allow faxes from you are ready to send a fax.  Start by attaching your fax as a document to an email in your specified email account. Documents can be in PDF, Postscript (.PS) or TIFF formats. Most computers should allow you print your document to a  PDF or Postscript file by ticking the 'Print to File' box when printing your document. This will create a .ps (Postscript) file which you can then attach to an email and send to the 2talk faxmail service.
7. One you have attached your PDF, PS or TIFF file, your email should be sent to the fax number@2fax.co.nz. For example if you wanted to fax the document to '099749000′ you would send the email to '099749000@2fax.co.nz'. You can fax the document to multiple fax numbers by simply adding multiple recipients to your email.
8. Once you are ready hit Send and your attachment will be sent to the phone numbers specified as email recipients. Our 2talk faxmail service will send you an email when the fax has been sent confirming the delivery and details. You will also receive an email with the relevant details if the fax fails to be sent for some reason.

If you are having problems sending or receiving a fax then please ensure that the other fax machine you are sending/receiving from is switched on and working correctly. Failing this please contact support@2talk.co.nz for assistance.