2talk Faxmail works by delivering copies of faxes sent to your number as an email attachment to your email. You can also send faxes out to normal fax machines by sending an email with a recognised attachment.
You will need to configure some settings in the 2talk web portal before you can send and receive faxmail.
Receiving a fax using 2talk's faxmail service
- Log into the 2talk web portal and select the fax line in the Cloud PBX module and then the fax settings option from the left In this screen you can choose which email addresses will receive inbound fax attachments and the format you prefer the faxes to be delivered as. By default faxes will be sent to your primary email address that you used to sign up with 2talk and attachments will be in PDF format. NOTE: Unless you are going to connect a physical fax machine up to 2talk you do not need to worry about the diversion timers etc. as all of your inbound fax will immediately be delivered to faxmail. In the settings you can also blacklist anonymous fax callers or individual numbers or temporarily make your fax number unavailable.
Sending a fax using 2talk's faxmail service
- In the Faxmail Sending Options page you can specify which email addresses are allowed to send faxes via this number. You can enter multiple email addresses here. If you do not enter the email address(es) correctly then faxes will not be allowed to be sent from these email addresses.
- You can also specify how many times 2talk should retry sending a fax and the number of minutes to wait between retries. If you wish you can also request that all fax messages should include a fax verification passphrase in the Subject line for added security. This can be any phrase and the system will check that this phrase exists anywhere in the Subject header when accepting a faxmail.
- Now the system has been instructed to allow faxes from your email address(es) you simply attach your document to an email. Documents can be in PDF, Postscript (.PS) or TIFF formats. Most computers should allow you print your document to a Postscript file by ticking the 'Print to File' box when printing your document. This will create a .ps (Postscript) file which you can then attach to an email and send to the 2talk faxmail service.
- One you have attached your PDF, PS or TIFF file, your email should be sent to the phone number@2fax.co.nz. For example if you wanted to fax the document to '099749000′ you would send the email to '099749000@2fax.co.nz'. You can fax the document to multiple fax numbers by simply adding multple recepients to your email.
- Once you are ready, then hit Send and your attachment should be sent to the phone numbers specified as recipients. Our 2talk faxmail service will send you an email when the fax has been sent confirming the delivery and details. You will also receive an email with the relevant details if the fax fails to be sent for some reason.
If you are having problems sending or receiving a fax then please ensure that the other fax machine you are sending/receiving from is switched on and working correctly. Failing this please contact support@2talk.co.nz for assistance.