2talk Faxmail

You will need to configure some settings in the 2talk web portal before you can send and receive faxmail.  Remember to click save before exiting the page.

Receiving a fax using 2talk's faxmail service

1. Log into the 2talk web portal and select the fax line in the Cloud PBX module. 
2. Next select the Fax settings option from the left side menu followed by Faxmail Delivery Options
3. In this screen you can choose which email addresses will receive inbound fax attachments and the format you prefer the faxes to be delivered as. By default, faxes are sent to the account email address. Attachments will be in PDF format.
4. In the Faxmail Delivery Options you can also blacklist anonymous fax callers or individual numbers or temporarily make your fax number unavailable.
5. You only need to worry about diversion timers if you're connecting a physical fax machine. Otherwise, all inbound faxes go straight to Faxmail.

Sending a fax using 2talk's faxmail service

1. Log into the 2talk web portal and select the fax line in the Cloud PBX module. 
2. Next select the Fax settings option from the left side menu followed by Faxmail Sending Options
3. Before you can send a fax you must specify a sending email address.  If no address is entered your fax will fail. You have the option to enter multiple email addresses if required. When entering please ensure one address is entered per line and that all email addresses are valid addresses.

4. If your email address is set up to send faxes from more than one number, you'll need to include the sending fax number in the subject line of your email. This tells the platform which number to send from and bill to.  If the sending number isn't included, the fax won't go through

    

5. You can also specify how many times 2talk should retry sending a fax and the number of minutes to wait between retries.
6. If you wish you can also request that all fax messages should include a fax verification passphrase in the Subject line for added security. This can be any phrase and the system will check that this phrase exists anywhere in the Subject header when accepting a faxmail for sending.
7. Once you've added your sending email address, you're ready to send a fax. Attach your document as a PDF, Postscript (.PS), or TIFF file to an email from that address. If your document isn't already in one of these formats, most programmes let you create a PDF using the "Print to PDF" or "Save as PDF" option in the print menu.
8. Once you've attached your file, send the email to the fax number@2fax.co.nz. For example, to fax a document to 09 974 9000, send the email to 099749000@2fax.co.nz. You can fax the same document to multiple numbers by adding each one as a recipient.
9. Once you are ready hit Send and your attachment will be sent to the phone numbers specified as email recipients. Our 2talk faxmail service will send you an email when the fax has been sent confirming the delivery and details. You will also receive an email with the relevant details if the fax fails to be sent for some reason.

Having trouble sending or receiving a fax?

Here are the most common causes:

• Fax fails to send: Check that your sending email address is entered correctly in Faxmail Sending Options, and that your document is a PDF, Postscript, or TIFF file.

• Fax fails to send with a verification passphrase set up: Make sure the passphrase appears somewhere in the email subject line.

• Fax not received: Check the receiving fax machine is switched on, has paper, and isn't busy on another call.

• Fax fails to send and your email address is linked to more than one number: You'll need to include the sending fax number in the subject line so the platform knows which number to send from. Without this, the fax will fail.

Still not working? Contact support@2talk.co.nz and we'll take a look.