---
title: Account Status
description: See your account balance, billing history, plan usage, and call activity for the current billing cycle in one place.
---

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1. [2talk](https://support.2talk.co.nz/?hsLang=en)
2. [Accounts & Billing](https://support.2talk.co.nz/accounts-billing?hsLang=en)
3. [Manage Account](https://support.2talk.co.nz/accounts-billing?hsLang=en#manage-account)

# Account Status

## See your account balance, billing, and call activity in one place

Account Status brings together your account balance, billing history, plan details, usage, call activity, and payments for the current billing cycle, so you don't need to check multiple pages to see where things stand.

#### **How Account Status Works**

- Shows your account balance, account name, and account number at a glance
- Displays billing details for the selected billing date
- Move between billing cycles using Previous Month and Next Month, or choose a specific date from the drop-down
- Shows your opening balance, current month charges, payments received, closing balance, and billing date for the selected cycle
- Lists the services applied to your account, with the unit price and total price for each
- Shows usage against each plan allowance as a progress bar, with amount used, total allowance, and percentage used. Included and Add-On usage are shown separately
- Shows your call activity for the billing cycle, grouped by service type, billing group, or call date
- Lists payments made during the billing cycle, with links to download a PDF or view an HTML copy of each receipt

#### **Portal Settings**

##### Account Overview

**Account Balance:** Your current account balance

**Account Name:** The name on your account

**Account Number:** Your account number

**Add Credit:** Opens a form to add credit to your account

##### Customer Account Summary

**Billing Date:** Select the billing cycle to display. Defaults to the current cycle

**Previous Month:** Moves the view back to the previous billing cycle

**Next Month:** Moves the view forward to the next billing cycle, if available

##### Billing Summary

**Opening Balance:** Your account balance at the start of the selected billing cycle

**Current Month Charges:** Total charges applied during the selected billing cycle

**Payment Received:** Total payments received during the selected billing cycle

**Closing Balance:** Your current account balance, or the closing balance for a previous billing cycle

**Billing Date:** The billing date for the current view

**Invoice:** Links to PDF and HTML copies of your invoice, available for completed billing cycles

##### Plan Details

Shows the fixed services active on your account. Available for the current billing cycle only

**Description:** The name of the service

**Unit Price:** The price per unit for the service

**Price:** The total price for the service

**Total:** The combined total of all fixed services on your account

##### Plan Balances

Shows the current status of your account allowances, including base plan and add-on allowances. Services shown depend on your plan. Available for the current billing cycle only

Each allowance is shown as a status bar with the following detail:

**Allowance Type:** The name of the allowance

**Usage Detail:** The quantity used, total quantity available, and percentage used

**Usage Bar:** A visual display of quantity used

**Plan Indicator:** Shows whether the allowance is included in your base plan or part of an add-on bundle

##### Summary of Calls and Charges

Shows your call activity for the billing cycle. Choose to view by Service Type, Billing Group, or Call Date. Defaults to Service Type

Group By: Choose the view type: Service Type, Billing Group, or Call Date

Service Type view:

**Service Type:** The type of call activity, for example Inbound or National

**Number of Calls:** The total number of calls or units for the service type

**Duration (min):** The total call duration in minutes. Shows 0 if the service isn't measured in minutes

**Charge:** The total charge for the service type

**Total:** The combined total of all calls, duration, and charges

Billing Group view:

**Billing Group:** The billing group the calls belong to

**Number of Calls:** The total number of calls for the billing group

**Duration (sec):** The total call duration in seconds for the billing group

**Charge:** The total charge for the billing group

Call Date view:

**Call Date:** The date the calls were made

**Number of Calls:** The total number of calls made on that date

**Duration (min):** The total call duration in minutes for that date

**Charge:** The total charge for that date

##### Payments Made This Cycle

**Date:** The date the payment was made

**Description:** The payment method or description

**Amount:** The amount of the payment

- [Accounts & Billing](https://support.2talk.co.nz/accounts-billing?hsLang=en#main-content)

    - [Manage Account](https://support.2talk.co.nz/accounts-billing?hsLang=en#manage-account)
    - [Billing & Payment](https://support.2talk.co.nz/accounts-billing?hsLang=en#billing-payment)
    - [Getting Help](https://support.2talk.co.nz/accounts-billing?hsLang=en#getting-help)
- [Broadband](https://support.2talk.co.nz/broadband?hsLang=en#main-content)

    - [Getting Started](https://support.2talk.co.nz/broadband?hsLang=en#getting-started)
    - [Troubleshooting](https://support.2talk.co.nz/broadband?hsLang=en#troubleshooting)
    - [Broadband Plans](https://support.2talk.co.nz/broadband?hsLang=en#broadband-plans)
    - [Device Guides](https://support.2talk.co.nz/broadband?hsLang=en#device-guides)
- [Voice](https://support.2talk.co.nz/voice?hsLang=en#main-content)

    - [Getting Started with 2talk Voice](https://support.2talk.co.nz/voice?hsLang=en#getting-started-with-2talk-voice)
    - [Troubleshooting](https://support.2talk.co.nz/voice?hsLang=en#troubleshooting)
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    - [Softphones and Devices](https://support.2talk.co.nz/voice?hsLang=en#softphones-and-devices)
    - [2talk Voice Plans and Services](https://support.2talk.co.nz/voice?hsLang=en#2talk-voice-plans-and-services)
    - [2talk Lyra Voice Platform](https://support.2talk.co.nz/voice?hsLang=en#2talk-lyra-voice-platform)
- [Mobile](https://support.2talk.co.nz/mobile?hsLang=en#main-content)

    - [Getting Started](https://support.2talk.co.nz/mobile?hsLang=en#getting-started)
    - [Troubleshooting](https://support.2talk.co.nz/mobile?hsLang=en#troubleshooting)
    - [Mobile Plans and Services](https://support.2talk.co.nz/mobile?hsLang=en#mobile-plans-and-services)
    - [3G Shutdown](https://support.2talk.co.nz/mobile?hsLang=en#3g-shutdown)
- [Messaging](https://support.2talk.co.nz/messaging?hsLang=en)
- [Voice AI](https://support.2talk.co.nz/voice-ai?hsLang=en)

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