Authorisation PIN Code

Authorisation PIN code requires users to enter a numeric PIN before an outbound call is connected.  Then enables account owners to control access and costs.

How Authorisation Pin Code Works

• User dials an outbound number

• The Platform checks whether the dialled number falls within a call class that requires authorisation

• If authorisation is required the platform intercepts the call before it reaches the carrier

• User hears the authorisation prompt asking them to enter their PIN

• User enters their PIN via the keypad

• Platform validates the PIN against the authorised list

• If the PIN is valid — call proceeds and connects to the destination

• If the PIN is invalid — user is prompted to try again or the call is rejected after 3 attempts

Portal Settings

Enable Authorisation PIN code for outbound calls: By default the feature is enabled for security. Tick to disable the authorisation PIN code feature.

PIN code: By default the platform will assign a PIN code. If this is required to be changed enter the new code. 

Prompt for authorisation PIN code: Select the authorisation class from the drop down menu. The platform default is expensive overseas destinations.

• For all calls: A PIN code is required to be entered for any call

• For TOLL calls only (excludes local calls): A PIN code is required to be entered for any non local New Zealand call

• For NZ Mobile and overseas calls (outside New Zealand): A PIN is required to be entered for any non New Zealand fixed call

• For overseas calls only: A PIN is required to be entered for any international calls

• For Overseas calls only, but excluding Australia: A PIN is required to be entered for international calls excluding Australia

• For expensive overseas destinations: A PIN is required to call destinations classified as expensive by the platform.