Auto Attendant is your virtual receptionist or IVR, that can greet inbound callers and direct them to the department they require. Example: Thanks for calling, if you would like to speak to customer service press 1, press 2 for accounts..
With Auto Attendant you can:
- Use time schedules to set when your auto attendant will be active.
- Set a time for response time, before the Auto Attend message replays.
- Choose how many times to replay Auto Attend message, before the calls get directed to the number Auto Attend is set up on.Set a 'label' that will be displayed to the recipient in the caller name. This helps the recipient know where the call came from, for example 'Sales'.
- Set a 'label' that will be displayed to the recipient in the caller name. This helps the recipient know where the call came from, for example 'Sales'.
Quick Guide
Setting up Auto Attendant with Call Forwarding
- Log in to your 2talk Cloud PBX > select number you wish to set up Auto Attendant.
- Select Inbound Calls > Auto Attendant.
- Either record your Auto Attendant message or upload your recording in Media.
- Set your time you want your Auto Attendant play.
- Select the numbers you want to use for your Auto Attendant.
- Optionally set the label to use for each Auto Attendant key. This will be displayed to the recipient in the caller name field
- Click Save settings to update your settings