1. Voice
  2. 2talk Cloud PBX

Auto Attendant - IVR

Auto Attendant is your virtual receptionist or IVR, that can greet inbound callers and direct them to the department they require. Example: Thanks for calling, if you would like to speak to customer service press 1, press 2 for accounts..

With Auto Attendant you can:

  • Use time schedules to set when your auto attendant will be active.
  • Set a time for response time, before the Auto Attend message replays.
  • Choose how many times to replay Auto Attend message, before the calls get directed to the number Auto Attend is set up on.
  • Create a greeting only. Limit the Auto Attendant to a greeting message then use the call forward to route the call once the greeting message completes (see Quick Guide – Greeting Only).

Quick Guide

Setting up Auto Attendant with Call Forwarding

  1. Log in to your 2talk Cloud PBX > select number you wish to set up Auto Attendant.
  2. Select Inbound Calls > Auto Attendant.
  3. Either record your Auto Attendant message or upload your recording in Media.
  4. Set your time you want your Auto Attendant play.
  5. Select the numbers you want to use for in your Auto Attendant. Note: If you are planning on using extension  think about creating cohesion with your extension dialling numbers.
  6. Click Save settings to update your settings 

Setting up Auto Attendant – Greeting Only

  1. Log in toCloudPBX > select number you wish to set up Auto Attendant
  2. Select Cloud PBX > Inbound Calls > Auto Attendant.
  3. Set your Target numbers and time schedules.
  4. Set Seconds to Wait: 2 Times to play: 1 
  5. DO NOT set forwarding numbers within the AutoAttendant 
  6. Set Call Forward: Use Forwarding and trunking to route the call to the required function (eg Queue or SimRing)
  7. Click Save settings to update your settings.