Call Flow Simulator

The Call-flow Simulator shows how an inbound call would move through your line's current settings at a chosen date and time. If the call flow leads to another number on your account, you can follow it through, including across several numbers if needed. The Simulator shows the whole journey as one continuous path, and you can also explore each branch through to its result. Running a simulation is read-only, so it won't change anything on your line.

Accessing the Simulator

You'll find the Call-flow Simulator on the Number Summary page in Cloud PBX. Select a number to open the Simulator for that number.

How the Call-flow Simulator Works

• Choose a date and time to simulate, so you can check how a call would be handled at any point
• Choose whether the line should be treated as busy during the simulation
• Run the simulation to see the result
• After running a simulation, see a summary line showing the date, time, and outcome, for example "Simulating [date] [time] · During work hours · Available"
• See each call flow feature listed in order, showing how the line interacts with it. The order follows your configured call flow including overrides
• If a feature has more than one possible outcome, choose an option to see how the call flow continues
• Use Go back to return to the previous step, when the call flow has branches
• If the call flow leads to another number, the Simulator follows it there and shows the new number in the chain
• Each number in the chain is numbered in order, so you can see the full path at a glance
• A number you've already been through shows Go back, so you can return to that step
• The number you're currently viewing shows Manage instead, letting you jump straight to that number for management
• Features not in use appear greyed out
• Features in use show the current setting, with options to view or edit configured features

Portal Settings

Simulate a call at: Choose the date and time to simulate

Reset to now: Sets the date and time back to the current time

Line is on a call (busy): Treats the line as busy during the simulation

Simulate: Runs the simulation

Go back: Returns to the previous step in the call flow, or to a number already shown in the chain

Manage: Shown for the number currently being viewed. Select it to switch to that number for cloud pbx management

Config: Shows the feature's current settings as a read-only list. Layout varies by feature

Edit: Opens the settings page for the feature, so you can make changes

+: Shown next to features not in use. Select it to open the settings page for that feature