Call Forwarding

Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to your after hours voicemail box. Enable 'forwarded call notification' to announce to call forward always recipients that the call has been forwarded. Optionally a custom message may be uploaded - for example "sales line"

Terms:

• Call Forward Busy: Enables Subscribers to redirect calls to another number when an incoming call receives a busy response.
• Call Forward No Answer: Enables Subscribers to redirect calls to another number when an incoming call is not answered within a specified time frame. Configurable via feature code, voice IVR and within the CloudPBX.
• Call Forward Always: Enables a user to redirect all incoming calls to another phone number. Configurable via feature code, voice IVR and within the CloudPBX.
• Auto scheduling: Automatic such as recurring meeting or for after hours support.
• Emergency Diverts: If for what ever reason your VoIP data link is taken offline, use Call Forwarding to quickly divert all incoming phone calls to alternate land-line or mobile contacts.

Quick Guide

Step 1: Call Forwarding

1.  Log into https://now.2talk.co.nz
2. Cloud PBX >> Select number.
3. Select Inbound Calls > Forwarding or trunking
4. Set your Call Forwarding preferences including numbers and time schedules
5. Click Save to update your settings.

Step 2: After hours Voicemail

1.  Log into https://now.2talk.co.nz.
2. Cloud PBX >> Select number.
3. Select Inbound Calls > Forwarding or trunking
4. Set Forward my calls when I am unavailable to: (set number)
5. Set Forward these calls: Outside Available hours
6. Call Diversion time: set to 2

Inbound Calls | Voicemail

• Go to nominated After Hours VoiceMail number (Inbound calls | Voicemail Service)
• Record Voicemail UNAVAILABLE message
• Call Diversion Timer: Set to 2