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Call Return

Call return allows a user to automatically dial the last number that called them, whether or not the call was answered

How Call Return Works

  • An inbound call arrives at the user's number

  • The platform stores the caller's number in the call return buffer regardless of whether the call was answered

  • Call ends or is missed

  • User dials the *69 feature code

  • The platform retrieves the last inbound number from the call return buffer

  • Outbound call is initiated to that number automatically

  • Call proceeds as normal with the same CLI and routing rules as any other outbound call

Portal Settings

Do you wish to disable the confirmation prompt when performing a Call Return? When ticked, the call connects without confirmation when *69 is dialled. Default is confirmation required.

Click Save to implement the setting.