---
title: eSIMs
description: Customers can choose between a physical SIM or an eSIM with 2talk mobile.
---

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# eSIMs

## Customers can choose between a physical SIM or an eSIM with 2talk mobile.

### What is an eSIM?

An eSIM is a built-in chip inside your smartphone. Unlike a physical SIM card which you insert into your phone, eSIM comes pre-installed with your device and lets you download one or more eSIM profiles. Each profile will have its own number and mobile plan.

### How does an eSIM work?

To use an eSIM, you need to download a profile onto the chip built into your phone. If you want to get an eSIM you will need to request this via a support ticket. Once requested we will provide you with a QR code for scanning to install your eSIM.

Note: eSIM not available on all devices, please check before requesting.

Using an eSIM allows your phone to become Dual-SIM, which means that you can use two mobile plans simultaneously. You can store one plan on your eSIM and another plan on your physical SIM card but only one\* of them can be active at a time. 

\*The iPhone 13 and newer models allow two different eSIM profiles to be active at the same time.

### Is there a charge for eSIMs?

There is a one off fee of $3.00 + GST to add an eSIM to your account.

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