How do I move my phone number to 2talk

Porting Your Number to Us

Keeping your existing phone number when you move to 2talk is simple, and we're here to guide you through every step.

What is number porting?

Number porting simply means transferring your current phone number from your existing provider to 2talk. Your number stays the same; only the service powering it changes.

Supported number types

2talk supports porting of the following number types:

• Mobile numbers: personal or business mobile numbers from any carrier
• Landline numbers: fixed numbers from any carrier
• Toll-free numbers: 0800 and 0508 numbers
• International numbers: Australia (Fixed, 1800 & 1300), USA, and UK. Additional countries may be available on request — reach out to our support team for details.

Not sure if your number qualifies? Contact our support team and we'll check for you. Please note that porting fees apply.

How to port your number

• Log into your account via the 2talk web portal.
• Select Manage Numbers from the left-hand menu, then click Manage Number Porting in the top right corner.
• Choose the porting option that applies to you. For international numbers outside Australia, please submit a support ticket.
• Complete the required fields, including:
  • Your current service provider
  • The number(s) you want to port and their type
  • Your account number and name with your current provider
  • A notification email address for updates throughout the process
  • Your preferred porting date (note: only AM or PM slots are available, during business hours)
• Submit your request. We'll confirm your changeover date or follow up if anything needs attention.

What does it cost?

For high-volume porting, please get in touch with the team directly.

Included free ports by plan:

• 2talk 20 — 1 free local port
• 2talk Business Value — 2 free local ports
• 2talk Business Go — 3 free local ports

A Few Things to Keep in Mind

• Timeframes: NZ local and toll-free porting typically takes 5–7 business days, though it can take longer in some cases. Complex ports (e.g., from third-party providers) may require additional lead time.
• Linked services: Porting a number may affect other services tied to it. Check with your current provider if you're unsure of the impact, and once the port is complete, confirm you won't continue to be billed for services you no longer need.
• Linked or stepper lines: If your number has any associated lines, include instructions for these in your port request to avoid rejection.
• Keep your number active: Please don't request cancellation with your current provider until the port is fully complete.