---
title: I’m not receiving texts from my bank and other services (short code or premium SMS messages eg. OTP from banks may be delayed)
description: Help, I activated my new SIM and I'm not receiving texts from my bank anymore.
---

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# I’m not receiving texts from my bank and other services (short code or premium SMS messages eg. OTP from banks may be delayed)

## Help, I activated my new SIM and I'm not receiving texts from my bank anymore.

You may experience delays in receiving short code or premium SMS messages (eg. verification codes from banks). This is because the sender of these messages needs to update their systems to recognise that your number has moved to a different network. This could take a few days.

For iPhone users, this may also impact your ability to use iMessage and FaceTime until this has been updated.

 

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