Is Your Fibre Box (ONT) Cable Missing or Damaged?

Need a New Cable for Your ONT?

If your Fibre Box (ONT) cable is missing or is damaged you can order a new one from your Local Fibre Company (LFC).

Each LFC has its own process for handling ONT cable replacements. Here's how to get started:

General Advice

• ONT power cables are owned by the LFC and are specific to the address.
• If the cable is missing or damaged, do not attempt to replace it yourself—contact your LFC directly.
• Most LFCs will courier a replacement within a few business days, or offer pickup from their local office.

LFC Contact Links

• Chorus: https://www.chorus.co.nz/contact/ont-replacement [ask.mercury.co.nz]
• Tuatahi First Fibre: https://tuatahifibre.co.nz/ont-form [tuatahifibre.co.nz]
• Enable: Call 0800 434 273 and press Option 1 
• Northpower: Call 0800 667 847

In the event that your actual Fibre Box (ONT) is missing or damaged, please notify us as soon as possible to avoid further delay.