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Lyra Teams Trunks

Lyra Teams Trunks enable you to create a Microsoft Teams Direct Routing Trunk between 2talk and your Microsoft Teams Tenant

Lyra Teams Trunks can be set up and managed via the Voice Connections page in the 2talk Cloud PBX

Things to Note About Microsoft Teams Direct Routing

  • Direct Routing allows organisations to select a third party service provider such as 2talk to provide voice lines to their Office 365 Tenant, enabling them to use Teams to make and receive phone calls. 

  • Implementing Direct Routing requires appropriate licensing in your Microsoft Tenant.  Please check with your Microsoft license provider for what you need to purchase.

  • Configuration will also be required in your Microsoft Tenant to connect your Lyra Teams Trunk to your organisation.

Creating a New Teams Trunk

To find the Voice Connections module log into your 2talk account and select the Cloud PBX tab from the top menu.

Voice Connections can be found in the left hand Cloud PBX menu.  Click to open the Voice Connections management page.

Click the Create connection button

Label: Enter a name for the connection/trunk in the Label field (mandatory).

The label field is an alphanumeric field, underscore, dash and full stop are also supported.

Connection Type: Select the Teams Trunk Connection Type from the drop down menu and complete the settings form as appropriate for the trunk type you wish to create.

Enabled: Turns the Teams Trunk on or off.

Channels: Indicates the maximum number of calls allowed on your trunk, use the drop down to select the required amount. Please note that there is a monthly charge per channel.

Teams Trunk Creation

Once your connection is created  it will appear in the Voice Connections list for your account and you will have the option to edit the connection or to assign numbers to the connection.

ID: 2talk will assign a unique ID to the trunk for identification purposes.

Label: Connection Name, this field can be edited

Type: Indicates connection type. This cannot be changed once the trunk is created

Enabled: Indicates if connection is enabled or not

Trunk State: Trunk State Deploying means your connection is still in the process of being on the voice platform. The state will show as deployed once it is ready to route calls.

Actions: Edit connection settings or Assign numbers to the connection

Editing a Teams Trunk

FQDN: 2talk will create a unique FQDN when your trunk is created, use this to configure your trunk in the Microsoft platform.

DNS TXT: You will need to enter the DNS TXT record supplied by the Microsoft platform to complete your trunk setup

For assistance configuring your trunk in the Microsoft platform check our handy wizard by clicking the supplied link.

 Assigning Numbers to your Trunk

You can assign numbers at Account, Group or Individual number level

Account Level: If you select this option all numbers provisioned on the account will automatically attach to the trunk.

Group Level: If you select this option all numbers assigned to the selected group will automatically attach to the trunk

Number Level: If you select this option you can assign individual numbers on the account to the particular trunk.

Remove existing Child Assignments: Checking this box will set the trunk back to an account level assignment and any Group or Number level sub settings will be removed