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Migrating to Lyra

Initially we re offering Lyra in Beta on an opt into migration basis.

Switching to Lyra

Check eligibility

  1. Log in to your 2talk retail account.

  2. Select Cloud PBX.

  3. Open the Migrate Voice Platform tab from the left-hand menu.

If your account is eligible

  1. Select Lyra from the Voice Platform drop-down.

  2. Click the green Set button to begin migration.

All of the numbers on the account will be migrated once this is actioned.  Please do not migrate the account if you do not want the whole account to be moved.

Reminder

All end-user devices must be reconfigured to register to:  lyra.2talk.co.nz

Before migrating, ensure you have a plan to update all required devices.  Migration should not be started without this.

Things to Know

Migrating from 2talk Plus to Lyra introduces some behaviour changes.

Shared Line Appearance (SLA)

  • The “-x” suffix is no longer required on additional device registrations.

  • SLA limit increases from 6 to 10 devices per number.

  • All registered devices can make and receive calls on that number.

Message Waiting Indicator (MWI)

  • Devices must explicitly subscribe to MWI.

  • This is configured on the device itself.

SIP Proxy and Media

  • Devices must register to lyra.2talk.co.nz.

  • If firewalls are in place, allow:

    • Network: 27.111.14.0/24

    • Ports: 30000–50000