Send email notifications when a call is not able to be answered by the line.
Whether you're working remotely or managing a busy office, missed call notifications help you stay on top of all your communications.
2talk missed call notifications includes calls that were not answered in time and those that were rejected with busy or similar failure responses. A missed call notification will also trigger if the call is not answered and goes to voicemail.
Setting up Missed Call Notifications
To configure this feature
In the Cloud PBX section, choose the specific number for which you want to configure Missed Call Notifications.
Select "Inbound Calls" -> "Missed call notifications"
Enter the email you wish to receive notifications on and click "Save"
Configuration options can be used to ensure the caller only receives notifications for call types they are interested in being notified about.
- Send notifications on direct missed calls: Sends a notification for calls direct to the user, includes regular inbound calls directly to the users number or call forwards to the user.
- Send notifications on missed calls from the Simultaneous Ring feature: Sends a notification for calls to the user via the simultaneous ring Cloud PBX feature.
- Send notifications on missed calls from the Hunt Groups feature: Sends a notification for calls to the user via the hunt group Cloud PBX feature.
- Send notifications on missed calls from the Queue feature: Send notifications on missed calls from the Queue feature: Sends a notification for calls directed to the user through the Call Queueing feature of the Cloud PBX. It is important to note that if an agent is logged into the queue then the queue will attempt to reach them, even if they are unregistered or unavailable. This may lead to a high volume of missed call notifications. To prevent receiving notifications for calls in the queue, you can log out of all queues using the *71 star code. For more information on managing your queue status and the associated feature codes, please refer to the article titled 'What are the 2talk Feature or Star Codes'