Lyra Migration Checklist

The Lyra Migration Checklist helps you prepare for a smooth move to the Lyra voice platform. It flags numbers that may need a closer look before migration, so you can sort out any issues in advance and avoid surprises on the day.

You'll find the checklist in Cloud PBX > Migrate Voice Platform. This tab is available if your account has not yet opted in or migrated to Lyra.

Please Note: The checklist is a helpful guide, not a full audit. It won't always catch every possible issue, and some numbers it flags may not need any action at all. If you're unsure about a number, it's worth checking its setup before you migrate.

How the Checklist Works

• Lists numbers that may need attention as part of your staged migration to Lyra
• Only shows numbers identified as potentially affected, not every number on your account
• Displays one row per number, with account code, customer, service number, agent code, user agent, full contact, and caller ID
• Each row includes three simple status checks: TLS State, BLF State, and IAX State
• TLS State shows whether older TLS 1.0 activity was detected. Lyra does not support TLS 1.0
• BLF State shows whether a presence (BLF) method was detected that may not work on Lyra
• IAX State shows whether an IAX connection was detected. Lyra does not support IAX, so this will need to move to SIP
• If everything looks clear, you'll see "No impacted services found"
• Checklist data updates daily before 8am, so check back if something changes

Understanding the Status Icons

TLS State:

• Blue hyphen: No TLS 1.0 activity detected
• Brown question mark: TLS 1.0 activity was detected on this site, but couldn't be confidently matched to this number. It's worth double-checking
• Red exclamation mark: TLS 1.0 activity was detected and is likely linked to this number

BLF State:

• Blue hyphen: No issue detected
• Red exclamation mark: A presence (BLF) method was detected that may not work on Lyra

IAX State:

• Blue hyphen: No issue detected
• Red exclamation mark: An IAX connection was detected. This will need to move to SIP, as IAX is not supported on Lyra

What Each Column Shows

Account Code: Your customer account code

Customer: Your customer name

Service Number: The number that may need attention

Agent Code: The agent code assigned to your account, if any

User Agent: The connected device, if available (from the SIP registration)

Full Contact: The full SIP URI, including IP, port, and transport protocol (from the SIP registration)

Caller ID: The user ID for the line, including caller name if set