1. Voice
  2. 2talk Cloud PBX

What Features do you offer with 2talk Cloud PBX?

The 2talk Cloud PBX is a feature rich solution that scales with you. All 2talk Cloud Lines are licensed to use ALL these features regardless of which plan or bundle you select.  This is what makes 2talk different to our competitors.  

Inbound Calls

Simultaneous Ring :Receive calls on to up to 10 devices. Phones can all ring simultaneously, or via a variety of business rules including time of day routing.

Answer Confirmation: Enable this feature so simultaneous ring, hunt groups and forwards to an off-net number are not answered by voicemail. (The callee is required to confirm answering of the call by pressing 1)

Shared Line: Use the same line on multiple devices.

Call Forwarding: Set calls to forward when you are on the phone or if you do not answer.  Use a variety of business rules to manage your schedule including time of day routing.

Geographical Call Forwarding:  Enables you to forward calls based on the geographical location of the caller.

Call Forward Unreachable or Network Call Forward: Allows users to set a call forward number for when their device is unreachable or unregistered – for example in the event of a power or DSL outage. This is in addition to our Call forward always, busy and no answer services.

Call Trunking: Use this feature to set up a registration based SIP Trunk.

Do Not Disturb: Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed.

Caller ID and Rejection Options: Manage which incoming calls you will accept - blacklist numbers, whitelist numbers, block certain call types.

Call Screening Options: Choose whether to screen all or just anonymous incoming calls.

Voicemail Service:  Manage your 2talk Voicemail Service

Auto Attendant:  Manage and create your own auto attendant /IRV prompts for callers.

Directed or Group Call Pickup: Pickup an incoming call to another phone on your account.

Agent and Queuing: Enables up to 20 agents or front office personnel with the ability to queue calls applying a variety of common Call Center rules

Hunt Groups: Select up to 10 numbers to hunt through for incoming calls and specify different timeouts for each hunt attempt.

Smart Auto Attendant: Add 'smart' voice recognition activated prompts to your IVR/Auto Attendant

Outbound VoIP Calls

Authorisation PIN Code: Setup an authorisation Pin Code to protect any calls made on your account.

Speed Dial: Program 8 speed dial numbers so you can quickly make calls by entering a single digit.

Outbound Whitelist: Program numbers that you are able to make calls too. Wildcards can be defined using the * character (maximum 3 digits).

Call Privacy and Caller ID: Manage the number presented on outbound calls.  You can block your number or choose to present another number you own if you wish. 

Last Number Redial: Dial *66 to redial the last number you called. Select your confirmation options here.

Call Return: Dial *69 to dial the last number that called you. Select your confirmation options here.

Outbound Trunking:  Set up an outbound SIP Registration Trunk.

Advanced Features

Call Recording: Setup your call recording options for all your inbound and outbound calls.

Call Parking: Park incoming calls to a 'parking lot' number and then retrieve those calls from another extension within the same account and group

Audio Conferencing: Use your Cloud PBX number and create a room to talk with others at the same time

Remote Call Back: Call your Cloud PBX number from any phone. When you hear ringing, hang up and you will be called back – so you can make a call from Cloud PBX!

Remote Dial Tone: Make calls from your Cloud PBX account from another phone by remotely dialling in to initiate the call

Call Transfers: During a call you can transfer the other person to a new number by dialing #0 for an attended transfer or ## for a blind transfer

Caller Tunes & Hold Music: Upload your own MP3’s to replace ringing when people call you and setup your own music on hold

Presence and BLF: Enable subscriptions on your line so that others can monitor your line status for Presence and Busy Lamp Field functionality.  There is also a separate setting where you can enable this feature at account level.

Wake Up Call:  Program a wake up call from 2talk


Personal Information: Manage the caller name displayed when making calls and your From email address.

Extension Dialling: Setup a short extension number for each line on your account to dial your numbers more quickly

Time and Login Options: Set your preferred language, timezone and date options.

Balance Notifications:  Manage call duration notification thresholds when making calls.

Time Schedules: Change the default settings for time schedules such as your hours of work and available hours

Voice Quality & Networking: Choose your voice and video call quality preferences and network preferences

SIP Peering: If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer (Advanced users).  Please see SIP Trunking article for more detail.

TCP SIP: Users can now choose between UDP or TCP SIP. TCP SIP offers reliable communication of SIP traffic and support for longer NAT (Network Address Translation) timeouts and will also enable support of ‘TCP only’ platforms such as Microsoft Lync/OCS to connect to Cloud PBX and take advantage of our great VoIP packages.

TLS Support: provides a secure encrypted transmission of SIP for deployments that require increased security. You should connect to tls.2talk.co.nz as your proxy/host using TCP port 5061.

G.722 Wideband 16KHZ: which provides high quality superior audio on calls. G.722 is supported by a number of devices. We will prefer this codec on on-net calls and anywhere else it's supported upstream if enabled on your device.

Network Redundancy: Using our own Internet address space enables us to multi-home all services allowing automatic failover from one hosting provider to another in the event of an upstream outage or network issue. We’ve also increased automation for failover in the unlikely event of system issues or hardware failures, allowing us to switch to backup/standby systems in seconds.

Additional Features

Web Conferencing:  collaborate with your team, suppliers and customers. Share documents (PDF and any office document), webcams, chat, audio and your desktop with conference participants via your web browser without having to download any applications.

Media: Upload and manage media files for features such as voicemail and auto attendant

Call:  Set up a call between two numbers

Holiday Schedule: Manage your holiday schedule for time of day routing

Reset Number: Reset the features on a line

Reception Console:  See who in on a call in your group

Device Provisioning: Auto provision devices with numbers.