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What is Lyra?

Lyra Voice Platform

Lyra is the latest version of the 2talk voice platform. It replaces 2talk Plus. 

Lyra is the platform that will be supported and developed going forward by the 2talk Team.
All new voice features, including AI Voice solutions, will be delivered on Lyra.

As we are deprecating 2talk Plus all 2talk voice users will need to migrate to Lyra.

Initially we re offering Lyra in Beta to a subset of customers.

Availability

You are eligible to switch to Lyra Beta if:

  • You have a 2talk retail account.

  • Your account has a 2talk registered partner.

  • Your service uses registration as the connectivity method.

Important Device Requirement

All end-user devices must be reconfigured to register to:

lyra.2talk.co.nz

Before migrating, ensure you have a plan to update all required devices.
Migration should not be started without this.

Switching to Lyra

Check eligibility

  1. Log in to your 2talk retail account.

  2. Select Cloud PBX.

  3. Open the Migrate Voice Platform tab from the left-hand menu.

If your account is eligible

  1. Select Lyra from the Voice Platform drop-down.

  2. Click the green Set button to begin migration.

All of the numbers on the account will be migrated once this is actioned.  Please do not migrate the account if you do not want the whole account to be moved.

Reminder:
All end-user devices must be reconfigured to lyra.2talk.co.nz.

Things to Know

Migrating from 2talk Plus to Lyra introduces some behaviour changes.

Shared Line Appearance (SLA)

  • The “-x” suffix is no longer required on additional device registrations.

  • SLA limit increases from 6 to 10 devices per number.

  • All registered devices can make and receive calls on that number.

Message Waiting Indicator (MWI)

  • Devices must explicitly subscribe to MWI.

  • This is configured on the device itself.

SIP Proxy and Media

  • Devices must register to lyra.2talk.co.nz.

  • If firewalls are in place, allow:

    • Network: 27.111.14.0/24

    • Ports: 30000–50000

New Features

Lyra introduces several enhancements.

Multisite BLF

  • Fully supported.

  • Allows line state monitoring across multiple locations.

  • Lines must be in the same group and on the same account.

Secure Media (SRTP)

  • Encrypted media between the device and 2talk.

  • TLS transport is recommended.

Expanded SLA Capacity

  • Up to 10 SLA numbers, up from 6.