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What is Lyra?

Lyra Voice Platform

Lyra is the latest version of the 2talk voice platform. It replaces 2talk Plus. 

Lyra is the platform that will be supported and developed going forward by the 2talk Team.
All new voice features, including AI Voice solutions, will be delivered on Lyra.

As we phase out 2talk Plus, all 2talk voice users will eventually need to transition to Lyra. Initially, this will be an opt‑in process, and later we’ll move to performing graceful, automated migrations.

Any 2talk retail account can be moved to Lyra.  If you have a current Teams or BYOC trunk you will need to reach out to the support team for assistance with your migration.  For other connection methods please see our Migrating to Lyra article


Important Device Requirement 

All end-user devices (phones or PBX systems) must be updated to point to the new SIP proxy: lyra.2talk.co.nz.

SIP peering setups may require changes to firewall/NAT/port forwarding on the router to allow new IP addresses for SIP and Media. If firewalls are in place, allow:

  • SIP Signalling From

    IP: 27.111.14.99 

    UDP and TCP ports: 5060,5061

     

  • RTP/Media Range From

    IP: 27.111.14.0/24 

    UDP ports: 20000–50000

New Features

Lyra introduces several enhancements.

Multisite BLF

  • Fully supported.

  • Allows line state monitoring across multiple locations.

  • Lines must be in the same group and on the same account.

Secure Media (SRTP)

  • Encrypted media between the device and 2talk.

  • TLS transport is recommended.

Expanded SLA Capacity

  • Up to 10 SLA numbers, up from 6.

New Voice Connections Module

  • This includes additional failover and new load balancing options for accounts using SIP peering, improved account and group based registered trunking and portal configuration for BYOC Genesys and Twilio Trunks.

SIP Peering

  • Up to 3 IPs supported for failover, up from 2

  • Introduction of Load Balancing Algorithm with support for Sequential or Round Robin load balancing

  • Introduction of Extended Outbound Authentication which allows selection of a method to authenticate outbound calls in addition to only permitting calls from the configured source IPs. Defaults to none, set to Auth Token if authentication is required.