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What is Lyra?

Lyra Voice Platform

Introducing Lyra

If you're on 2talk Plus, Lyra is where you're headed. It's the new home of the 2talk voice platform, and where all future development — including AI Voice features — will happen.

Transitioning from 2talk Plus

As 2talk Plus is phased out, all 2talk voice users will need to move to Lyra. Migration is currently an opt-in process, with graceful automated migrations to follow soon.

Any 2talk retail account can be migrated to Lyra. If you're on a Teams or BYOC trunk, please contact the support team for migration assistance. For other connection types, refer to our Migrating to Lyra article.

New accounts

From 15 April 2026, all new 2talk accounts are created on Lyra by default.

Check your platform

To find out which platform your account is on, log in to your 2talk account and open the Cloud PBX module. If you're on Lyra, you'll see the banner displayed below.


 

Important Device Requirement 

All end-user devices (phones or PBX systems) must be updated to point to the new SIP proxy: lyra.2talk.co.nz.

SIP peering setups may require changes to firewall/NAT/port forwarding on the router to allow new IP addresses for SIP and Media. If firewalls are in place, allow:

  • SIP Signalling From

    IP: 27.111.14.99 

    UDP and TCP ports: 5060,5061

     

  • RTP/Media Range From

    IP: 27.111.14.0/24 

    UDP ports: 20000–50000

New Features

Lyra introduces several enhancements.

Multisite BLF

  • Fully supported.

  • Allows line state monitoring across multiple locations.

  • Lines must be in the same group and on the same account.

Secure Media (SRTP)

  • Encrypted media between the device and 2talk.

  • TLS transport is recommended.

Expanded SLA Capacity

  • Up to 10 SLA numbers, up from 6.

New Voice Connections Module

  • This includes additional failover and new load balancing options for accounts using SIP peering, improved account and group based registered trunking and portal configuration for BYOC Genesys and Twilio Trunks.

SIP Peering

  • Up to 3 IPs supported for failover, up from 2

  • Introduction of Load Balancing Algorithm with support for Sequential or Round Robin load balancing

  • Introduction of Extended Outbound Authentication which allows selection of a method to authenticate outbound calls in addition to only permitting calls from the configured source IPs. Defaults to none, set to Auth Token if authentication is required.