How can I resolve a dispute with 2talk?

You can let us know about your issue by opening a support ticket in the 2talk Web Portal. Once we pick up your query, we will do our best to contact you within 2 working days.

Web Chat

You can contact us via web chat by heading to www.2talk.co.nz and opening the chat window.

To make a written complaint email us at: complaints@2talk.co.nz

Please remember to include your name, your account number and a short description of what you think has gone wrong, including any relevant details such as the date, the product, the plan you're on,  the team member, etc.

We'll get back to you within 5 working days of us receiving your complaint. Our hope is to be able to come to a resolution for you (that we're both happy with) within 20 working days. Sometimes complaints may involve a longer investigation time. If this happens, we'll keep you in the loop the whole way through.

What if I'm still not happy?

If you're not happy with the resolution, then you're welcome to contact the Telecommunication Dispute Resolution (TDR). The TDR is an industry-wide service that sets the standard for customer complaints. 2talk, as a subsidiary of 2degrees is a member of the TDR and you can go to them if you're dissatisfied with any 2talk resolution of a complaint. It won't cost you anything to do this, and the TDR will work with you, and us, to try to resolve the problem. For more information on the TDR see www.tdr.org.nz  Please note: all complaints must be registered with 2talk first before you can refer your complaint to the TDR. 2talk, as a subsidiary of 2degrees is a signatory to the NZ Telecommunications Forum Customer Complaints Code. For more information on the Customer Complaints Code, see www.tcf.org.nz