---
title: How do I open a Support Ticket
description: If you are an existing 2talk customer support issues should be logged via our ticketing system. To create a ticket please log into your account via 2talk live and select the 'Support Tickets' tab from the top menu.
---

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# How do I open a Support Ticket

## If you are an existing 2talk customer support issues should be logged via our ticketing system. To create a ticket please log into your account via 2talk live and select the 'Support Tickets' tab from the top menu.

To create a ticket click the Create Ticket button 

**To:** select the appropriate support category from the drop down box 

**Subject:** Enter an appropriate title for your support query 

**Text:** Enter a full description of your issue.

 

If the problem is related to your ability to make calls you must include:

1\. Details of the device you are using to connect to 2talk  
2\. Example calls including A party; B party; Time and Date of the call; Network message if applicable  
3\. The IP address you are connecting to 2talk from. If you are unsure of what this is please visit [http://www.whatsmyip.org](http://www.whatsmyip.org/)  
4\. The 2talk number you are having issues with  
 

If your problem is related to your broadband connection you must include:

1\. The circuit ID

2\. Details of the device you are using to connect to 2talk broadband

 

If you problem is related to your mobile connection you must include

1\. The mobile phone number

2\. Details of the device you are using to connect to 2talk mobile

 

**Failure to include this information will increase the resolution time for your issue.** 

**Attachments:** Attached any relevant documentation - e.g. call records 

Once you have completed the form click Submit. 

- [Accounts & Billing](https://support.2talk.co.nz/accounts-billing?hsLang=en#main-content)

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    - [Getting Help](https://support.2talk.co.nz/accounts-billing?hsLang=en#getting-help)
- [Broadband](https://support.2talk.co.nz/broadband?hsLang=en#main-content)

    - [Getting Started](https://support.2talk.co.nz/broadband?hsLang=en#getting-started)
    - [Troubleshooting](https://support.2talk.co.nz/broadband?hsLang=en#troubleshooting)
    - [Broadband Plans](https://support.2talk.co.nz/broadband?hsLang=en#broadband-plans)
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    - [Getting Started with 2talk Voice](https://support.2talk.co.nz/voice?hsLang=en#getting-started-with-2talk-voice)
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    - [2talk Lyra Voice Platform](https://support.2talk.co.nz/voice?hsLang=en#2talk-lyra-voice-platform)
- [Mobile](https://support.2talk.co.nz/mobile?hsLang=en#main-content)

    - [Getting Started](https://support.2talk.co.nz/mobile?hsLang=en#getting-started)
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    - [3G Shutdown](https://support.2talk.co.nz/mobile?hsLang=en#3g-shutdown)
- [Messaging](https://support.2talk.co.nz/messaging?hsLang=en)
- [Voice AI](https://support.2talk.co.nz/voice-ai?hsLang=en)

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