After you submit the SIM swap request there is a little bit of magic we need to work in the background to move the number over to the 2degrees network, this will take up to 30 minutes.
We’ll let you know via email as soon as the number is moved so the user can pop their SIM into their phone and get reconnected.
If there are any issues we'll reach out and let you know.
If you are not sure what size SIM to use or where the SIM card is located please check the manual for the phone that the SIM is going to be used in.